Shipping policy
House of Planners Pte Ltd’s Shipping Policy
Shipment Processing
- All orders are processed within 2 business days (Based on Singapore’s official business days).
- Our business days are on Monday to Friday (excluding Singapore’s public holidays).
- Shipping charges will be calculated and displayed at checkout.
Domestic Shipments (within Singapore)
|
Shipment method |
Estimated delivery time |
Shipment cost |
|
Registered Parcel |
3-5 business days |
SGD 2.99 |
|
Registered Parcel |
3-5 business days |
SGD 1.99 |
|
Registered Parcel |
3-5 business days |
Free |
* Based on net total value after discount, applying of voucher and coupon codes.
International shipments (West Malaysia only)
|
Shipment method |
Estimated delivery time |
Shipment cost |
|
FedEx International Priority |
3-5 business days |
SGD 16.99 |
|
FedEx International Priority |
3-5 business days |
SGD 9.99 |
|
Qxpress International |
14 business days |
SGD 7.99 |
|
Qxpress International |
14 business days |
Free |
International shipments (Excluding Singapore and West Malaysia)
ZONE A
Hong Kong, India, Philippines, South Korea, Taiwan, Thailand, Vietnam, Indonesia, China, Macao
|
Shipment method |
Estimated delivery time |
Shipment cost |
|
FedEx International Priority |
3-5 business days |
SGD 28.00 |
|
FedEx International Priority |
3-5 business days |
SGD 19.99 |
ZONE B
Brunei, Australia, Canada, United States, Japan, New Zealand, Norfolk Island, Mexico
|
Shipment method |
Estimated delivery time |
Shipment cost |
|
FedEx International Priority |
3-5 business days |
SGD 48.00 |
|
FedEx International Priority |
3-5 business days |
SGD 39.99 |
ZONE C
Countries not listed in Zone A, Zone B and excluding Singapore and West Malaysia.
|
Shipment method |
Estimated delivery time |
Shipment cost |
|
FedEx International Priority |
3-5 business days |
SGD 68.00 |
|
FedEx International Priority |
3-5 business days |
SGD 59.99 |
General
- Shipment confirmation and order tracking
Shipping tracking number will be provided within 2 business days upon checking out of order.
- Customs, duties, and taxes
House of Planners Pte Ltd will not be responsible for any customs and taxes applied to the order and shipment. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
- Damages
House of Planners Pte Ltd will not be liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please retain all packaging material, damaged goods and order receipt documents before filing a claim.
- Return
Shipping fee of returning the product to be paid by you (buyer).
Should you have any further question, please email us at sales@houseofplanners.com
or Whatsapp us at +65 9233 8367
We will be glad to serve you.
Happy shopping!